Refund Policy
Last updated: April 29, 2026
Free Trial
The 14-day free trial requires no payment. No refund is applicable during the trial period.
Paid Subscriptions
General Policy
All subscription fees are non-refundable except as described below. When you cancel a subscription, you retain access through the end of your current billing period. We do not provide prorated refunds for unused time.
Exceptions — We will consider refunds in these circumstances:
🔁 Duplicate charges
If you were charged twice for the same subscription period, we will refund the duplicate charge immediately upon verification.
⚡ Service outage
If the Service was unavailable for more than 24 consecutive hours during your billing period due to factors within our control, you may request a prorated credit for the downtime period.
🧮 Billing error
If we made an error in calculating or applying your charges, we will correct the error and issue any applicable refund.
🆕 First-time subscribers
If you subscribed to a paid plan for the first time (after your trial) and request a refund within 48 hours of your first charge, we will consider a full refund at our discretion. This applies to first charges only and is not available for recurring renewals.
How to Request a Refund
Email support@mybarboss.com with:
- Your account email address
- The charge amount and date
- Reason for the refund request
We will respond within 5 business days.
Annual Plans
Annual subscriptions are non-refundable after 30 days from the initial purchase. Within the first 30 days, you may request a prorated refund for the unused months.
Chargebacks
If you initiate a chargeback with your bank or credit card company without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first — we will work with you to resolve billing issues.
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